Return Policy

7-Day Return Window

We accept returns on new, unused tools within 7 days of the delivery date for a full refund without restock fee. Items must be returned in their original packaging with all included accessories and documentation.

( Example of 7-day return window: item arrives on Dec. 1st, the last day to qualify for the return window will be Dec. 8th)

Items returned due to insufficient address or failure to pick up are automatically refunded less our original shipping cost.

 

Warranties

All tools include manufacturer warranties against manufacturing defects. Warranty claims are handled according to the manufacturer’s terms. Contact us if you need assistance starting a warranty claim.

All warranties exclude general wear and tear and misuse.

 

Eligibility for Returns

To qualify for a return, the item must:

  • Be in new or like-new condition
  • Include all original parts, manuals, and packaging
  • Have a proof of purchase (order number or receipt)
  • Items returned after the 7-day return window will be charged a 15% restock fee

 

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Used or modified tools
  • Items missing essential parts or manuals
  • Clearance or final-sale products
  • Custom-built or special-order tools

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos of the issue and packaging.
  • We will arrange a replacement or refund at no cost to you.

 

Refunds

Items returned to us without prior authorization may not be refunded.

Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds will be issued to your original payment method within 3–7 business days.

 

Return Shipping Costs

  • Returns due to change of mind, ordering the wrong item, or no longer needing the product:
     Customer pays return shipping.

 

  • Returns due to defects, shipping errors, or damaged items:
     We cover return shipping.

 

How to Start a Return

To initiate a return:

  1. Contact our support team at support@werktechtools.com.
  2. Provide your order number and reason for return. Attach photos if needed.
  3. Follow the return instructions we provide, including the shipping label (if applicable)