Return Policy

Buy with confidence

Easy 7-Day Returns

Not satisfied? Return your item within 7 days of delivery for a full refund or exchange. Just keep it in its original packaging with all accessories and documentation included.

Example: item arrives Dec. 1st, last day to start your return is Dec. 8th.

To start a return: Email werktech@werktechtools.com with your order number.

 

Warranty

Our Lifetime Promise to You

When you invest in a Werktech Tools product, you're backed by a promise that lasts a lifetime. Every tool we make is built to be free from defects in material and craftsmanship—and we stand behind that, for as long as you own it.

If one of our hand tools ever fails to perform the way it should, we'll replace it. No hoops to jump through, no fine print games—just our commitment to quality, honored for the life of the original purchaser.

Of course, like any good promise, ours is built on fair terms: this warranty covers manufacturing defects, not damage from misuse, accidents, unauthorized repairs, improper installation, or everyday wear and tear that comes with normal use over time. And while we're proud of what we build, we're not able to take responsibility for injuries or losses that may result from product use.

Bottom line: we make tools we're proud to stand behind—and a warranty that gives you confidence with every purchase.

 

Returns & Exchanges

If you are unsatisfied with an item you purchased from us, you may return it within 30 days of the purchase date for a refund or exchange.

To qualify for a full credit or refund, the item must:

  • Be in new or like-new condition
  • Include all original parts, manuals, and packaging
  • Have a proof of purchase (order number or receipt)
  • Shipping and handling charges are nonrefundable.
  • To avoid a 15% restock fee, items must be returned within 7 days of delivery

To start a return: Email werktech@werktechtools.com with your order number.

See below for refund and shipping cost details.

Defective or Damaged Items

Your item is backed by Lifetime Warranty against defect.

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.
  • Provide photos of the issue and packaging.
  • We will arrange a replacement or refund at no cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Used tools
  • Modified tools
  • Items missing parts or manuals
  • Clearance or final-sale products
  • Custom-built or special-order tools

 

Refunds

Items returned to us without prior authorization may not be refunded.

Once your return is received and inspected, it will be processed within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after processing the return to reflect on your account.

Approved refunds will be issued to your original payment method.

Please see below for return shipping

Return Shipping Costs

  • Returns within 7 days of delivery date: We will provide you with a shipping label once we received your return notice.
  • Returns due to change of mind, ordering the wrong item, or no longer needing the product:  Customer pays return shipping.
  • Returns due to defects, shipping errors, or damaged items: We cover return shipping.
  • Items returned due to insufficient address or failure to pick up are automatically refunded less our original shipping cost.

( Please do not mail the item back unless the refund is approved, we will not be able to issue an reimbursement on the shipping cost. )

How to Start a Return

To initiate a return:

  1. Contact our support team at support@werktechtools.com.
  2. Provide your order number and reason for return. Attach photos of the item's current state.
  3. Follow the return instructions we provide.